Frequently Asked Questions
Everything you need to know about your luxury bridal and evening wear experience.
How long does it take to receive my custom-made gown?
Since our gowns are handcrafted to your specific measurements, the production process typically takes 6 to 9 months. We recommend ordering at least 8-12 months before your wedding date to allow for shipping and final alterations.
Can I customize the design of a Galia Lahav dress?
Yes, we offer various customization options including changes to the neckline, train length, and fabric layers. Please consult with your stylist during your appointment to discuss specific modifications.
What is the return policy for online orders?
Ready-to-wear items and accessories can be returned within 14 days of delivery, provided they are in original condition. However, custom-made couture gowns are final sale and cannot be returned or exchanged.
Do you offer international shipping?
We ship our luxury garments worldwide. Shipping costs and delivery times vary by destination, and any applicable customs duties or taxes are the responsibility of the customer.
How do I ensure I am ordering the correct size?
We provide a comprehensive sizing guide on our website. For couture pieces, we highly recommend getting professionally measured or visiting one of our flagship boutiques for a precise fitting.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure payment options like PayPal and wire transfers for high-value orders.